Appointments

A Pencil and Appointments book

You can make appointments by phoning the surgery or calling into the surgery during our opening hours that are all detailed in our "About Us" section. Appointments can also be made online 24 hours per day. For this you need to register for our online services. For more information about our online services click here (an application form is available at the bottom of the page - this must be returned in person to the practice.)

Routine Appointments

We offer advance booking for both doctor and nurse appointments.

Doctor appointments can be made up to 4 weeks in advance.

We will endeavour to find you an appointment with the doctor or nurse of your choice at a time that is mutually convenient. This will depend on demand and both their and your availabilities.  It is preferable to see the same doctor or nurse during the same episode of illness.

Pre-bookable telephone appointments are also available if you have a query that will not need you to be seen by a doctor and will take a maximum of 5 minutes.

Urgent Appointments

We have appointments available for patients who feel that they need to be seen that day. These are primarily intended for urgent problems that cannot wait until the next available appointment. Where there are no more ‘same day’ appointments available, we will arrange for the duty doctor to phone you back.

If you simply need a little advice, try ringing 111. For minor problems, your pharmacist will also be able to advise you. Alternatively, you can ask for the duty doctor to phone you back.

Please help us to help you: if you feel you need to be seen on the same day, please tell the receptionist that you “have an urgent problem and you need an appointment today”.

Arriving for your Appointment

When you attend for your appointment, please check in using the electronic receptionist at Glenpark, or inform the receptionist at either Glenpark or Dunston Health Centre as soon as you arrive. If you do not check in, you may be overlooked.

Please do arrive in good time. One common cause of surgeries running late is the late arrival of patients.  Patients arriving late may be seen, but this will be at the discretion of the doctor or nurse and you may have to wait until there is a gap in surgery so as not to inconvenience other patients.

Appointments are valuable and patients failing to attend are a big problem throughout the NHS, increasing waiting times for everyone. If you are unable to attend an appointment, please phone the surgery as soon as possible, so that your appointment can be given to someone else. Patients repeatedly failing to attend appointments without informing us in advance may be asked to find an alternative doctor.

Urgent Problems Out of Hours

A doctor is always available for emergencies, even when the surgery is closed.

During the day (8am – 6pm, Monday – Friday) this will be a doctor from the practice. Between 8am – 9am (whilst reception is at its busiest) phone (0191) 420 0535 in an emergency; otherwise phone reception on (0191) 460 4300 (and choose option 1 from the automated phone system).

Out of the core surgery opening times, GatDoc handles all urgent requests. If you have a problem that you feel cannot wait until the following morning, please phone: 111.

Please note that there is no emergency service available during our extended opening hours. For urgent problems before 8am or after 6pm call GatDoc as above.

IN A SERIOUS EMERGENCY, DIAL 999 FOR AN AMBULANCE. This applies both during and outside of normal hours.