Home Visits

A doctor arriving at the door of a patient

It is our policy only to visit people at home who are housebound due to medical problems or terminally ill.

To help us, we would be grateful if requests for a home visit are made before 10:30am. The doctors may go out on their home visits anytime between finishing morning surgery and starting afternoon surgery. If you phone after the doctors have already left the building we may not be able to visit until the following day, unless it is an emergency.

Since phone lines are busy first thing in a morning you may find it more convenient to wait until after 9:30am to ring for a visit.

Help us to Help You

In the time that a doctor can see one person at home, they can have seen up to about 4 patients in the surgery. Often it is the time traveling to a patient’s home that takes the time. We also cannot take all the facilities available to us at the surgery out on our home visits.

Visits are one of the privileges of the NHS; they are not a patient right. We are very happy to visit where there is a medical reason to do so, but not where the reason is either social or convenience. We find that people request home visits because they don’t want to pay for a taxi (but are happy to do so for a haircut), or because it is raining or more convenient. It is almost never appropriate to visit children at home – coming out in the cold is not going to affect them if they are properly dressed.

It is important that we are fair to everyone. Wasting time on unnecessary home visits can delay someone else getting (sometimes life-saving) treatment they need.